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Member Practice Update

30 May 2018

Welcome to the member practice update

This weekly Member Practice Update is produced by NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest Clinical Commissioning Groups for circulation in your practice, to provide you with essential guidance, information and useful support.

Your views and feedback are very much appreciated. If you have any comments, suggestions or contributions for inclusion in the Member Practice Bulletin, please e-mail the communications team.

In this issue:

Find out about local and national events and training here.

  • No Redditch and Bromsgrove specific news 

  • No South Worcestershire specific news   
  • No Wyre Forest specific news 

Nipah Virus Outbreak - Information  

In May 2018 an outbreak of Nipah virus was reported in Southern India for the first time; investigations into the outbreak in Kozhikode (formerly Calicut), Kerala, are on-going and the source of the outbreak is not yet known. Nipah virus infection is caused by the paramyxovirus Nipah virus.

Nipah virus is classed as an airborne high consequence infectious disease (HCID) in England and clinical assessment should be performed by specialist hospital staff, with adherence to strict infection prevention and control precautions to prevent secondary transmission.

The most important complication of Nipah virus infection is encephalitis, which is associated with a high mortality rate; however, the full spectrum of clinical illness is not completely understood. The incubation period is thought to be 5-14 days. Typically patients present with a sudden onset, non-specific flu-like or febrile illness, sometimes with gastrointestinal symptoms. The most important complication is encephalitis which is associated with a high mortality rate.

Download the full PHE Guidance here.

Please disseminate the attached guidance to appropriate senior clinical staff.

All suspected cases should be notified immediately to the nearest PHE Health Protection Team, and with the Imported Fever Service 24h telephone service: 0844 778 8990.

Advice for travellers:

Those travelling to endemic areas, particularly areas with active outbreaks, should avoid contact with bats and their environments, and sick animals. Consumption of raw or partially fermented date palm sap should be avoided in endemic areas. Wash fruit with clean water and avoid any fruit that has been partially eaten by animals or that may be contaminated (e.g. windfall fruit) in endemic areas.

Travellers are also advised to arrange an appointment with their GP, Practice Nurse, Pharmacist or travel clinic for current travel health advice and to ensure they are in-date for all recommended travel and routine UK vaccines.

For information about current outbreaks and travel advice, visit here.

Extended GP access  

The CCGs have produced a survey around improved primary care access for patients. As part of a national initiative, we want to look at how we can improve access to healthcare by offering routine appointments outside the core hours.

Please share this link with your patients.

Practices Data Validation Service – Update  

Best practice is to ensure Practice data is valid and can be restored. Egton’s Data Validation Service (DVS) provides an end-to-end service to assure data is valid and recoverable. Furthermore, data can be restored in the event of a disaster, supporting disaster recovery plans. The DVS service caters for data locally stored and backed up, outside of the hosted EMIS Web environment, providing opportunity for all data required for GP service continuity to be catered for within a recovery plan. This capacity is part of the Primary Care Digital Maturity requirements, in support of the GP IT Operating Model, stating quarterly validation of backup data. To provide the DVS service to the Worcestershire GP estate an annual investment is made by the CCGs, forecast cost for 2018/19 year is £36,243.29. Please do raise a support call to EGTON if you experience disruption to the quarterly service and escalate to the CCG (via contact details) in event of not receiving satisfactory service from the supplier to help ensure value for investment and digital maturity requirements are maintained.

Following some concerns with the DVS service raised during 2017/18 the service has been reviewed resulting in some changes. An agreed change is that Egton will issue the letters/packaging requesting data backup submission on the quarterly anniversary, previously this material had been dispatched only with return of disks following a submission and thus if a submission was missed for some reason the flow was broken and rarely reinstated. Egton will be actively contacting any practice that do not respond to their Q1 mailings to address any lost or incorrect mailings so that each practice has ability to submit the first quarter data backups for the current year, then each quarter a new mailing will be received to prompt the practice’s next submission. The CCG will be receiving report of Practice uptake of the service to assist with monitoring of delivery against investment/compliance with requirements. The changes are hoped to address the quality of service experienced in previous times. It is hoped that a smooth and efficient service is experienced by all Practice sites this year and beyond, thank you to Practices that
raised concern.

Patient Access is changing  

Look out for new printed branded materials launching 30 May 2018

As you may now be aware, Patient Access is relaunching on 30 May. We’ve listened extensively to feedback from both GPs and patients to create a richer and more intuitive user experience that will empower patients to take control of their healthcare and help take pressure off busy practices.

We hope you’ll agree that this is a positive step forward which will encourage increased uptake of your online services. But we need your help to get the message out to your patients.

You will soon receive the new Patient Access printed materials in the post to display in your practices. These will consist of:

  • Posters - in A2, A3 and A4 sizes in three creative variants (9 in total)
  • Flyers - in A5 size, double sided (200 in total)
  • Appointment cards - double sided (400 total)

You can see what these look like here along with our new digital assets including:

  • New Patient Access logo
  • Screensaver
  • Promotional video (coming soon)

The new version of Patient Access launches on 30 May 2018. From this date, we would greatly appreciate it if you could replace the old Patient Access promotional materials with the new assets, across your practice and website.

Let us help you get as many patients using GP services online as possible and keep working towards your online targets.

Smartcard Replacement   

Please look at your smartcard, if it carries the NHS logo above the photo (see image) your smartcard requires replacement. Note these cards can also be identified by the serial number on the reverse, which starts ‘02’, ‘03’ or ‘04’.
Please email smartcard.administration@swft.nhs.uk stating your name, your smartcard number (12 digit number on the front of the smartcard), your site base including address; and request a replacement smartcard for the reason that “it is an old version smartcard”.
The Smartcard Team will post a new smartcard to your base.

Medicines Commissioning News 

The May issue of Medicines Commissioning News is now available.

Download it here.

SnoMed Overview  

Based on feedback received from practices, two sessions of the EMIS SnoMed Overview have been organised. Both 90 minute sessions are on 5 June 2018 at the times listed below. Registration is via the LMC Events page at www.worcslmc.co.uk/events.

Places are limited and the session is booking up, so sign up quickly if you would like to attend.

Date and Time of Session:

  • 5 June 9:30-11:00
  • 5 June 11:00-12:30

Cost to Practice: £25

Content Overview:

The objective of each session is to give your staff an awareness of SNOMED CT and how they can start to prepare for the transition and includes:

  • What is SNOMED CT coding?
  • The areas in EMIS Web affected
  • Explaining changes and differences between Read codes and SNOMED CT
  • A first look at the new EMIS Web code picker and how the hierarchy of codes is displayed
  • Getting ready for the transition – what everyone can do now
  • Guide to the support centre content on SNOMED CT
  • Q & A

Training Provider: EMIS Health


Turnpike House,
7 Newtown Rd,