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Member Practice Update

31 January 2018

Welcome to the member practice update

This weekly member practice update is produced by NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest Clinical Commissioning Groups for circulation in your practice, to provide you with essential guidance, information and useful support.

Your views and feedback are very much appreciated. If you have any comments, suggestions or contributions for inclusion in the Member Practice Bulletin, please e-mail the communications team.

In this issue:

Find out about local and national events and training here.

  • No Redditch and Bromsgrove specific news

  • No South Worcestershire specific news
  • No Wyre Forest specific news

Launching the countywide Multi-Disciplinary Footcare Team 

Diabetes prevalence is increasing. There are currently 35,000 people with diabetes in Worcestershire, with 2,000 new diagnosis of diabetes made each year. A growing number of people are unaware that they have the condition.

The aim of the Multi-Disciplinary Foot Care Team (MDFT), a partnership between Worcestershire Health and Care NHS Trust and Worcestershire Acute NHS Trust, is to provide improved access to services around the County, reduce admissions and length of stay in hospitals and reduce the number of minor and major amputations. We are also commissioned to provide education to the wider community about Diabetes and associated foot conditions/diseases.

Download the diabetic footcare pathway here.

If you would like more information or would like a member of the MDFT to visit and discuss how we may be able to help those at risk of developing acute foot conditions, please contact the MDFT on 0300 123 3659 or e-mail whcnhs.worcestershiremdft@nhs.net.

Worcestershire Wide Vasectomy Service 

As of 1st October 2017 Worcestershire Health and Care NHS Trust was contracted by Worcestershire CCGs to provide a county wide Vasectomy service. As part of this service we offer initial counselling, and, should the patient which to continue, we are then able to provide the procedure.



Patient's Choice Award 

This popular award offers patients and the public an opportunity to have their say and recognise the NHS staff who have made a difference to their lives. Submission of entries has to be online and the deadline date for submissions is Friday 9 February 2018.

Download the promotional poster here.

Patient Referral Leaflets – dispatched to all surgeries 

This week you will receive a box of patient referral leaflets to be given out by GPs to patients who are referred to see a specialist. If you have no received these by the 2nd February please contact the communications team on 01905 681978.

GP online services for young people 

Lots of young people had new technology for Christmas - smartphones, tablets, laptops and PCs. GP online services can be a really quick and easy way for people to manage their health, especially for app-savvy young people.

Anyone aged over 16 can sign up to use GP online services to view their medical records, order repeat prescriptions and make and cancel appointments. Using an app in this way helps reduce missed appointments, as patients report finding it easier to change or cancel appointments they feel they no longer need. 

From January to the end of March, more than two million people across the country registered with GP practices will be invited to answer a postal questionnaire about their experiences. For the first time, 16 and 17 year olds will be included. The questionnaire has been significantly redesigned to better measure new ways of working, such as use and awareness of GP online services.

Last year the GP Patient Survey showed that nationally there had been an increase in awareness amongst patients of online services offered by GP practices over the last year; however, there had only been a modest increase in patients using them.

online service

Why not take advantage of the range of free resources, including posters and leaflets, to promote GP online services to your patients?  You can view and order these resources for free via the NHS England website.

If you have any queries about the GP Patient Survey itself, please contact gppatientsurvey@ipsos-mori.com

A poster, in 14 languages, is available to display during the survey. Accessibility support is offered to help patients take part.

Macmillan GP 

The CCGs in association with Macmillan have an exciting opportunity for a GP to become engaged with and help shape the cancer agenda in Worcestershire, please view the job description here. The CCGs are requesting that Expressions of Interest are sent to Simon Gartland simon.gartland@nhs.net using this form.

Please note the closing date for expressions of interest is Friday 2 February and the interviews are set to be held on the afternoon of Friday 9 November.

Find out more here.

Medicines Commissioning News 

The latest issue of Medicines Commissioning News is now available, it covers Influenza Vaccines, EPS and Urgent Prescriptions and Brands of Cost effective Pen Needles

Download it here.

Disruptive Patient in Kidderminster Practices 

There have been a few reported incidents from Kidderminster practices of a difficult man entering practice premises and demanding information from staff including their full names. He has attended practices wearing cycling gear and on occasion has pushed his bicycle into the practice. He is verbally aggressive and quite intimidating.

  • He is a patient at Aylmer Lodge.
  • He is of medium build/height
  • He wears glasses
  • He has light brown/grey hair
  • He has sharpish features
  • He sometimes wears cycling gear/helmet/rucksack
  • He may carry a notebook and pen

He may telephone practices too and ask to talk to the Practice Manager/secretary - anyone that will listen to him.

Staff should seek support from a male colleague if he presents at their practice.

Advice from police is to telephone them if he is making a nuisance of himself.