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Member Practice Update

  8 August 2018

Welcome to the member practice update

This weekly Member Practice Update is produced by NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest Clinical Commissioning Groups for circulation in your practice, to provide you with essential guidance, information and useful support.

Your views and feedback are very much appreciated. If you have any comments, suggestions or contributions for inclusion in the Member Practice Bulletin, please e-mail the communications team.

In this issue:

Find out about local and national events and training here.

  • No specific Redditch and Bromsgrove news
  • No specific South Worcestershire  news
  •  No specific Wyre Forest news

National Framework for Healthcare Professional Ambulance Referrals

West Midlands Ambulance Service has asked us to share this important letter with all GPs and any other healthcare professionals that use the ambulance service to refer patients onwards.

Contact details for any further questions are contained within the letter.

Friends and Family Test - monthly data

This link will take you to the latest Friends and Family Test (FFT) report for May 2018. If you use the drop down arrow on the second worksheet this will provide details of your practice submissions.

Please be aware that the FFT is a contractual requirement (Clause 16.7a of the GMS contract) and becomes a contractual issue if your survey data isn’t submitted for a period of 3 months or more. Practices need to be aware that a non-submission is also picked up on NHS England’s performance framework dashboard. Practices are strongly encouraged to ask their patients to take part in the survey and to submit their data every month. Submissions need to be made by the twelfth working day after month end, so to ensure your survey data is included, please make sure your data is submitted before then.

Further details are below:

Due to the near real time nature of the FFT, NHSE are unfortunately unable to accept submissions once the deadline has passed. Submissions are due by the twelfth working day (inclusive) of each month. After the submission deadline has passed, the data is extracted and sent for processing ready for national publication on a monthly basis. There is no alternative way in which to submit responses nationally, nor can NHSE submit data on behalf of practices. Results should still be published locally in your practice (website/poster etc.) as per the guidance. All data submitted within the submission deadlines will be published here - www.england.nhs.uk/ourwork/pe/fft/friends-and-family-test-data/.

While it is a contractual requirement to submit FFT data every month, as a result of queries from various providers, a flexible, voluntary approach is available to support providers that have collected FFT responses but have missed the submission deadline - NHSE cannot accept late submissions in the national publication for that month, however, in exceptional circumstances, providers can decide to include the missing figures in the next monthly submission. That way all of the provider’s responses are reflected in the published data and a clearer picture of the total number of times patients are using the FFT to provide feedback.

As such, if you have missed a submission deadline for a month, please combine the missing figures with the figures collected for the next reporting month and submit them together as one submission.

CQRS Helpdesk Tel: 0800 440 2777
Email: support@cqrs.co.uk

Worcestershire Wellbeing Hub

Worcestershire Wellbeing Hub is an information and signposting service for people over the age of 16 who are experiencing low mood, anxiety or stress, and feel that they would benefit from support from local community providers.

This infographic has been designed for display on any screens that you may have within your surgery. If you require the design in a different format, please email worcs.comms@nhs.net.

Quarterly Workforce Survey

This week, the first quarterly Workforce Survey will be distributed to practices, completion of this survey is a requirement outlined within your Promoting Clinical Excellence contracts. The content and format of the document has been shaped by the feedback provided from the LMC practice managers and the LMC, we would like to thank them for all the time and effort they have put into strengthening the final product.

This first survey will give us a timely and accurate representation of the current state of the workforce within Worcestershire. This will allow us to build a baseline to establish where to focus future recruitment, retention and training programmes going forward. Subsequent surveys will help determine how effective those programmes are and identify other areas which may need attention. 

The purpose of the survey is to provide a qualitative narrative that is not currently reflected in the National Minimum Dataset. At this time, there is some unavoidable duplication with the National Minimum Dataset, which is due to a large number of practices requesting their data not be shared with other agencies. This has limited the data NHS Digital can provide to the CCGs, we are continuing to work with NHSE and NHS Digital to resolve this issue and expect to reduce the duplication as we go forward.

Thank you in advance for assisting us with collating this data, any queries related to the survey can be directed to Denise Horton dhorton@nhs.net

Prescribing Top Tip

This week's top tip is a summary of Medicines Commissioning News and Top Tips from April - July 2018.

Access the summary here.

Safeguarding surveys

Two surveys have been developed to enable the CCGs to gather information and compile an audit of domestic abuse arrangements and did not attend policies.

The two surveys can be access below. Can you please ensure that the most appropriate person within your practice answers the questions, both should only take a few of minutes to complete.

Did not attend policy audit following SCR recommendations

Domestic abuse audit 2018

Any questions can be directed to Sarah Dempsey, Names Professional for Safeguarding (Primary Care) at sarah.dempsey3@nhs.net.

Tackling dehydration

A poster has been developed by the Infection Prevention Society, providing top tips on tackling dehydration.

The poster gives the basic messages around prevention dehydration and general signs to look out for.

Access the poster here.

Commissioning For You

The latest edition of the CCGs stakeholder newsletter 'Commissioning For You' is now available to read.

This issue includes an update on the Financial Recovery Programme, a short guide to staying well over summer, an update on the Ask NHS app and details of the new Worcestershire Involvement Network.

Access the newsletter here.

Fraud Newsletter

The latest Fraud Newsletter is now available to read.

This month the update is focusing on cyber crime.

Access it here.

WMAS Monthly Briefing

Please find the July edition of the Monthly Briefing here.

In this month's Briefing: trust celebrates NHS70; commitment to having a paramedic on every vehicle continues; board agrees to increase staffing; third busiest day on record; concerns raised over hospital delays; compliments up, complaints down and much more.....