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Member Practice Update

25 October 2019

Welcome to the Member Practice Update

This weekly Member Practice Update is produced by NHS Redditch and Bromsgrove, NHS South Worcestershire and NHS Wyre Forest Clinical Commissioning Groups for circulation in your practice, to provide you with essential guidance, information and useful support.

Your views and feedback are very much appreciated. If you have any comments, suggestions or contributions for inclusion in the Member Practice Bulletin, please e-mail the communications team.

In this issue: 

  1. Primary Care Networks Update
  2. Cases of Mumps at Worcester University
  3. Updated 2WW Referral Form Upper GI Cancer
  4. Relocation of Vasectomy Service in Worcester
  5. H&W CCGs Primary Care Team - Structure October 2019
  6. Diabetes Survey - LAST CHANCE 
  7. Surgery Connect Telephony - Support Process
  8. Docman Remote Support Update
  9. Prescribing Top Tip 
  10. Impulse AF Workshops
  11. Early Help in your Community
  12. Domestic Abuse Training
  13. Campaign materials on their way 
  14. Recruiting GP Nurses just got easier 


Find out about local and national events and training here

  • No Redditch & Bromsgrove news 
  • No South Worcestershire news

  • No Wyre Forest news

Primary Care Networks Update

Following feedback and due to the amount of information and updates regarding PCNs, a PCN weekly update will be uploaded every Friday on to the Clinical Director portal on Teamnet. This will include latest PCN developments locally, nationally and sharing updates such as podcasts. Please log on to Teamnet and visit the page on the STP portal (you can also find under Useful Links). 

Primary Care Networks Podcast - The Role of the Clinical Director

NHS England has published the third episode in its series of primary care networks (PCNs) podcasts as part of the ongoing work to share learning and support the development of PCNs across the country. The episode, hosted by Dr William Owen, Clinical Fellow at NHS England, features an interview with Dr Hannah Morgan, Clinical Director at Hayling Island Emsworth PCN, about how she is developing her PCN, her role as clinical director and some initial aims and objectives as the PCN partners begin to work together. Listen to the podcast on the NHS England website.

Cases of Mumps at Worcester University

Public Health England (PHE) have been notified of 17 cases of mumps amongst students at Worcester University since 4th October 2019, the majority (11) of which have been notified to us since 15th October 2019. The initial cases were reported amongst Sports Science students but we have since had other cases at the University who are not known to be linked to Sports Science. The University has sent out information and advice to students.

Read more

Updated 2WW Referral Form Upper GI Cancer

The Acute Trust has flagged an issue with practices using an old version of the 2WW Upper GI Cancer EMIS referral form. A version of the correct form is available here, please can practices reinstall and archive any previous versions. 

Relocation of Vasectomy Service in Worcester

Worcestershire  Integrated Sexual Health Services have moved premises for Vasectomy services, please find details in the attached letter.

H&W CCGs Primary Care Team – Structure October 2019

Following changes within the Primary Care Team please see diagrams outlining current roles and responsibilities and key contact details. For all general enquiries please e-mail the Primary Care Team

Diabetes Survey - LAST CHANCE

We have developed a short diabetes survey which we would like to issue to Worcestershire GP Practices, the link to which is here

Please pass this survey on to the appropriate practice nurses. The survey will be closing 30th October 2019, so don't miss the chance to have your say. 

Surgery Connect Telephony - Support Process

In order for any training and support queries to be recorded, tracked and answered promptly, please use one of the following 3 methods below:

Docman Remote Support Update 

Please be aware that after 4th November 2019, Advanced Support Teams will no longer be using “Away From My Desk” (also known as “Log Me In”) to provide remote assistance for your Docman system. Instead they will be using ConnectWise, unless prior arrangements have been made in your local area.

You do not need to take any action in relation to this change.  The process to use ConnectWise is familiar to most customers, with the only difference being the website you are asked to navigate to before entering a code. Staff are starting to use ConnectWise already in order to ease the transition, and you will find that in future you are asked to navigate to https://support.oneadvanced.com, where you will be prompted to enter a 5 digit code. 

For your information and to allow you to update your own records please see the bullet points below for an overview of the security features offered by ConnectWise:

  • All traffic is automatically encrypted with AES-256 block encryption and RSA provided by the Microsoft RSA/Schannel Cryptographic Provider
  • Cloud instances are automatically secured with an SSL certificate and enabled with an HTTP-to-HTTPS redirect.
  • Customers must permit a technician to use ConnectWise function (Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect)
  • Customers can choose to terminate the session at any time
  • All traces of the Customer Applet disappear from the remote PC when the session is terminated
  • The following IP addresses will be used by Advanced (support.oneadvanced.com) and (relay.oneadvanced.com)


Once again, please be assured that you do not need to take any action and that our Support Consultants will be happy to guide you through the new remote support process when you next speak to them.

Prescribing Top Tip

This week's Prescribing Top Tip is the Summary of Medicines Commissioning News and Top Tips July - September 2019

Impulse AF Workshops

Herefordshire and Worcestershire CCGs, in collaboration with West Midlands Academic Health Science Network (WMAHSN) welcome you to the Impulse AF Workshop, supporting practices to achieve the PCCF Standard 6: Cardiovascular disease.

The aim of these workshops is to highlight the role that primary care professionals can play in reducing the complications associated with a long-term condition such as atrial fibrillation (AF). Undiagnosed AF can lead to potentially devastating, debilitating and often fatal strokes, which are preventable in two-thirds of patients if they are appropriately anticoagulated. Poorly managed AF, in terms of anticoagulation, symptom control, and co-morbidities can lead to poor outcomes in the longer term.

This workshop will highlight how all sectors of the primary care workforce (GPs, nurses and pharmacists) can contribute to the detection and management of AF.

We have been lucky enough to secure 3 of these sessions which will take place in Worcester and Malvern at no cost to the attendees. If you would like to attend one of these sessions please sign up at one of the following links:


3 CPD points can be attributed to your GP PDP Portfolio for attendance at this Workshop and if you complete this pre-course work prior to attending you will receive 1 additional CPD point. You will need to register to participate. The whole session takes 15-20 minutes at most and you can always dip in and out of any session at any time until completed. It comprises:

  • Cardiology Learning Needs Assessment Questionnaire (please complete before the Course)
  • Cardiology Learning Needs Assessment Course (consisting of subject areas designed specifically for you dependent on the responses you give to the Learning Needs Assessment Questionnaire)
  • A short Quiz at the end of the course 


At the end of the Quiz a Certificate of Attendance and review are provided with model answers to the Quiz and supporting references.
If you have any questions about the session please contact us at sowoccg.workforce@nhs.net

Early Help in your Community 

An Early Help in your Community event is taking place on 6th November 3.30pm – 5.30pm at:

St Bede’s
Holloway La
B98 7HA

See the event flyer for information and dissemination. 

This event is open to professionals who work frontline with Children & Young People as a drop-in session, giving Early Help Partners the opportunity to showcase and promote the services they offer.

Domestic Abuse Training

Please find Domestic Abuse Training Dates in Worcestershire. This training has been running since February 2019 and the flyer lists the modules and dates available between January to July 2020.  This training has been commissioned by Worcestershire Country Council (Public Health) for a total of 3 years. The provider of this training is Sarah Wigley Associates who have experience of delivering in a number of other local authorities and to a range of agencies.

This training will still count as safeguarding CPD hours for Primary care.

The feedback received from delegates so far has been exceptionally positive and highlights not only an increase in knowledge but also an increased confidence when applying the learning to professional practice.

There are three modules of training, the learning outcomes of which can be found on the domestic abuse website at  in the 'Further Reading' section. This training is FREE. In planning the delivery we have sought to secure venues across Worcestershire which will enable more professionals to engage and restrict travelling where possible. Your delegates feedback is important so we can continue to evaluate the training to ensure it meets our collective needs.

The 3 modules of training are:-

  • Module 1: Understanding and Responding to Domestic Abuse
  • Module 2: Working with those who are or maybe experiencing domestic abuse
  • Module 3: Understanding and Working with Perpetrators


To apply for a place please email: bookings@sarahwigleyassociates.co.uk


Campaign materials on their way

Materials to support three national GP contracted NHS marketing campaigns will be sent out between now and 29th October. Packs will be delivered to practices and contain materials on:


The pack, which needs to be signed for, will be delivered with a Help Us Help You blue label in a brown box. More information here.

Recruiting GP Nurses just got easier

A new NHS website makes it easier for practices to attract high quality candidates for general practice nursing roles. We Are General Practice Nursing interlocks with NHS Jobs and collates vacancies even if they have different job titles. Users can search for GPN, ANP, ACP, nurse associate and health care support workers. The site also includes information about GP Nursing training and careers.

For adverts to be included they must be uploaded onto NHS Jobs, which is free for GP practices. To open an account or for technical support call 01443 443827 or email NHS Jobs Enquiries

Job Vacancies - Please visit– https://www.primarycaretraininghub.co.uk/vacancies

GP Mentoring –  The service can be used by any GP who would like to explore ways to develop themselves. This could be personally, professionally or within their career. The aim is to provide mentors to support GPs in fulfilling their potential, whether this is in practice or in other leadership positions. If you’d like a mentor, please email the Workforce Team on sowoccg.workforce@nhs.net

GP Support Team –The CCGs and LMC have a well established GP Support Team in place, whose main focus is to respond to, and empower practices to make operational and team changes that directly and indirectly address challenges they are facing in the short to medium term. The GP Support Team can be accessed via the LMC or Sally Everton sally.everton@nhs.net at the CCGs.